I write about business, leadership, and the mindset behind lasting impact. Join The Perspective — a weekly newsletter designed to help you think differently about growth and strategy.
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What Doesn't Go Wrong
Published about 2 months ago • 4 min read
Edition 41 | 30 June 2026
Welcome to The Perspective. Each week, a few reflections on work, leadership, and clarity. Not to add to the noise, but to slow things down just enough to think properly. Some practical, some more reflective, all chosen with the same intent: to navigate complexity with a steadier hand.
This week's note picks up a thread from a LinkedIn post last week and takes it a step further. Some ideas benefit from sitting with them a little longer before the line gets drawn.
What Doesn't Go Wrong
Earlier this month, I was without my car for three weeks. Ubers in the meantime. It's given me a small window into how other people relate to the cars they drive.
I look after mine. Not obsessively, but the basics. Service intervals. Tyre pressure. The inside kept clean. Warning lights addressed when they come on, not noted and ignored. It isn't a performance, and it isn't for anyone else. It's just how I think the work of owning a thing should be done.
What's struck me in the back of those Ubers is how many of them have warning lights flashing on the dashboard. Tyre pressure alerts. Oil reminders. Check engine. One had a broken rev counter. The dashboards have a slightly weary look you only see when something has been on for a long time.
I don't read this as a complaint about the drivers. Most of them are running businesses on margins I can't imagine, where the economics of maintaining a car you drive twelve hours a day are brutal. The warning light isn't a moral failing. It's a small piece of evidence about what gets prioritised when survival is the daily question.
What's stayed with me, though, is the wider point underneath it. The discipline of maintaining anything is mostly invisible.
When you do it well, nothing happens. The car doesn't break down on the highway. The relationship doesn't quietly cool. The skill doesn't go rusty. The reputation doesn't develop a small reliability problem that takes years to repair. The control doesn't fail at the moment of audit. None of it is visible as a win. It's only visible as an absence — a thing that didn't go wrong.
That's a strange kind of reward, and one most systems don't recognise.
We're trained, through a working life, to value outputs. The deal closed. The promotion earned. The deck approved. The number hit. These are the things that show, the things that can be celebrated, the things that earn the next opportunity. Maintenance, by contrast, generates no output. It just protects the conditions that make outputs possible in the first place.
The people who succeed over a long period are almost always the people who took the maintenance more seriously than they had to. The relationships kept warm when there was no immediate reason to call. The reading kept current when nothing on the calendar demanded it. The financial controls tightened when no one was checking. The standards held when nobody would have noticed if they slipped.
None of it earns applause in the moment. It just leaves you with a life and a career that haven't slowly fallen apart in the background while you were focused on the visible work.
The dashboard stays clean. Most people don't notice. That's the point.
👉 I shared the shorter version of this on LinkedIn last week:
At Pep Stores in the 1970s, Whitey Basson and Renier van Rooyen, (mentor and protégé, two strong personalities), disagreed often. The sharpest disagreement was about manufacturing. Van Rooyen wanted Pep to make some of its own products: cut out suppliers, control costs, secure stock. The group bought a footwear business in Durban, then built a blanket factory in the Eastern Cape. Within three years, Pep was producing a quarter of its own requirements.
Basson thought it was a mistake. Our strength was not manufacturing, he said. It was buying and selling. The factories were absorbing attention and capital that belonged in the stores. He kept arguing it long after the decision had been made.
When he eventually built Shoprite, he kept the lesson close. No factories. No vertical integration for its own sake. Just retail, done with more discipline than anyone else.
The Lesson:
Growth tempts you to do everything. The harder discipline is knowing what business you're actually in, and refusing to let adjacent opportunities pull you away from the thing you do best.
On My Desk
A board week just past: two full days of meetings on Monday and Thursday, with the middle of the week mostly clear.
Non-executive work has a strange rhythm. You're either fully in, (board pack, committees, the substance of decisions that will shape an organisation for the next quarter, the next year, or the next five), or you're in the gaps. And the gaps are where most of the real work happens. Reading. Catching up on context. Thinking properly about what the next meeting needs from you.
It's a reminder that the meetings themselves aren't the job. They're the visible part. The job is what you bring into the room, which is built quietly in the time between.
Closing Perspective
Most of what holds anything together, a company, a career, a life, never makes it onto a list of achievements.
It exists in the spaces between things going wrong. The work that prevented the crisis you'll never know was coming. The standard that held when no one was watching.
The reward is silence. The skill is in not needing to hear applause to keep doing it.
The content provided is for general informational purposes only and represents my personal views. It is not intended to be, and should not be considered, a substitute for professional advice (including legal, financial, or other professional advice). Always seek the advice of a qualified professional within the relevant discipline, should you have any questions regarding a specific situation mentioned herein. You acknowledge that your use of the information contained in this newsletter is entirely at your own risk. I shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the information, and you agree to indemnify and hold me harmless from any claims arising should you decide to use the content.
I write about business, leadership, and the mindset behind lasting impact. Join The Perspective — a weekly newsletter designed to help you think differently about growth and strategy.
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